Refund and Cancellation Policy

Customers in Nigeria buy from Slas Technologies Limited, a company registered in Nigeria (RC 849817), registered office Victoria Island, Lagos, Nigeria. Customers elsewhere buy from Slas Technologies Inc., a federal corporation (corporation number 17464258), registered office Barrie, Ontario, Canada. In this policy, "Slas", "we" and "us" mean whichever of the two issued your invoice.

This policy applies subject to any mandatory rights, remedies, cancellation periods, refund obligations and other protections that apply to you under applicable law.

This policy covers the licences, pilots, implementation, professional services and self-serve plans listed on our pricing page. Where a signed order form or agreement sets different cancellation or refund terms, that agreement applies.

It does not cover payments you make to other people through a Slas product. Those are governed by that product's terms and by the payment provider that processes them.

Licences run for the term in your order form and are invoiced in advance. You can cancel by giving written notice before the renewal date; the cancellation takes effect at the end of the current term, and you are not invoiced for another term.

Fees for the current term are not refunded, except where your agreement provides otherwise or where we fail to provide the licensed service as agreed, in which case we refund the fees for the unused part of the term.

You can cancel a pilot or an implementation engagement before work starts and receive a full refund of anything you have paid for it.

After work starts, fees for the work delivered up to the cancellation are payable, as measured against the milestones in your order form, and we refund any amount paid for work not yet delivered.

A pilot fee is credited in full against the first-year licence when you move from the pilot to a licence.

Services are charged per day delivered. You can cancel or reschedule a booked day without charge by telling us at least five business days in advance. A day cancelled with shorter notice may be charged at the agreed day rate.

Self-serve plans are not yet on sale. When they are, the following will apply.

Send a written notice to info@slastech.com from the e-mail address on your order form or account, saying what you want to cancel. We confirm the cancellation in writing and tell you the date it takes effect. Where your order form names another way to give notice, you may use that instead.

Where applicable law gives you a different cancellation or refund right, that right prevails.

Refunds are paid in the currency of the invoice, to the card or bank account that made the payment. Where a licensed payment provider processed the payment, the refund is returned through that provider, and the time it takes to reach you depends on the provider and your bank.

If you believe an invoice or a charge is wrong, contact us within 30 days of the invoice date at info@slastech.com. We will review it and correct any error. Please contact us before disputing a card payment with your bank, so that we can resolve it directly.

Nothing in this policy limits any right you have under the consumer-protection law that applies to you.

We may update this policy. The version in force when you buy applies to that purchase; the "last updated" date above shows the current version.

Questions about cancellations or refunds can be sent to info@slastech.com.